The Federal Competition and Consumer Protection Commission (FCCPC) has opened an investigation into Uber’s exit from Nigeria, focusing on how the ride-hailing company handled services that remained unfulfilled for customers after its departure.
FCCPC Chief Executive Officer, Tunji Bello, disclosed this in an interview with Bloomberg on Sunday, September 6, saying the commission was examining the circumstances surrounding the company’s withdrawal from the Nigerian market.
According to Bello, the Uber exit from Nigeria is being reviewed particularly in relation to outstanding obligations to customers.
“We are looking into the manner of their exit, particularly in respect of unfulfilled services to the customers,” Bello said.
Uber announced on September 2 that it had taken the decision to discontinue its operations in Nigeria and Uganda with immediate effect.
The company said the decision followed a review of its operations and was limited to the two countries, stressing that its business activities across other African markets would continue.
The Uber exit from Nigeria has since created an opening for rival ride-hailing platforms, with Bolt and inDrive indicating plans to increase their presence and capture a larger share of the market.
Uber’s departure also coincided with a wider restructuring by the global company, which announced plans to cut more than 3,000 jobs as it sought to streamline management and concentrate spending on its core operations.
The company had operated in Nigeria for years but encountered several challenges, including disagreements with drivers over fares, commission structures and working conditions.
Drivers had staged protests over some of these issues in 2017, 2023 and 2025.
The FCCPC’s latest move means the Uber exit from Nigeria could now face regulatory scrutiny over whether customers were adequately protected and properly attended to during the company’s withdrawal.
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