First Bank of Nigeria Limited has revealed the launch of its fully automated branch, called the FirstBank Digital Experience Centre.
It revealed this in a statement on Tuesday titled ‘FirstBank unveils a fully automated self-service branch, strengthens digital transformation in Nigeria’.
First Bank said the branch was established to put customers at an advantage in carrying out various activities on their own without interacting with anyone.
“The branch is a reinvention of digital banking solutions in the country as customers are exposed to a seamless world-class banking experience,” it said.
It said the self-service branch was built with a wide range of phased modern banking facilities, including humanoid robots equipped with video banking and artificial intelligence.
The bank said the branch also took on the role of friendly branch staff, teller cash recyclers, self-service kiosks for non-financial transactions such as account update, fast-track (contactless) ATMs, interactive smart screen to ensure effective and comprehensive consultation with bank sales staff via remote video connection.
According to the statement, other services include paperless/electronic forms designed to promote timely resolution of complaints, dispensing of account statements and account enquiry/management, funds transfer, and dispensing of new ATM cards.